This Privacy Policy explains how Trips IQ, LLC (“Trips IQ,” “we,” “us”) collects, uses, and protects information when you use Trips IQ — the website at tripsiq.com, our mobile apps, and related services (the “Service”). By using the Service, you agree to this Policy. It should be read together with our User Agreement.

1. Information we collect

We collect the following, depending on how you use the Service:

• Account information — your name, email address, and password (stored only as a secure hash).
• Trip content — the trips, itineraries, notes, checklists, and files you add.
• Travel documents — information you choose to store, such as passport details. Sensitive fields (like document numbers) are encrypted at rest.
• Imported email content — when you forward a booking confirmation to your personal import address, or paste booking details into the Service, we process that text — with the help of an AI service (see How we use AI) — to extract trip details.
• Payment information — if you subscribe on our website, our payment processor handles your card details; we receive limited billing information (such as a status and the last four digits) and do not store full card numbers. If you subscribe in our app, Apple or Google handles your payment, and our subscription service tells us whether your subscription is active; we never receive your card details.
• Usage and device data — log data such as your IP address, browser or device type, and actions taken in the Service, used for security, auditing, and reliability.
• Cookies and similar technologies — see the Cookies section below.

2. How we use information

• to provide, maintain, and improve the Service and its features;
• to extract details from booking confirmations you forward or paste;
• to provide AI-assisted features, such as directions after you land and guidance for re-entering the United States (see How we use AI);
• to show destination information such as advisories, safety, health, and things to do (which involves sending your destination or coordinates to the relevant provider);
• to send flight updates for your trips, and for trips you follow;
• to process subscriptions and payments;
• to communicate with you about your account, support requests, and service updates;
• to keep the Service secure and to detect, prevent, and investigate abuse; and
• to comply with legal obligations.

3. How we share information

We share personal information only in these limited ways:

• Service providers — vendors that help us run the Service (for example, cloud hosting and storage, email delivery, payment and subscription processing, flight-status data, AI processing, and the mapping and information providers that power destination features). They may process information only to provide services to us.
• People you share a trip with — if you share a trip, anyone with the link can see its name, dates, places, and the name and time of each booking, along with live flight status. Confirmation numbers, documents, and your notes are never included. If someone follows your shared trip, you’ll see their name and email address, and they’ll see your first name with the trip and its flight updates. You can remove a follower, or stop sharing, at any time.
• Legal and safety — when required by law or to protect the rights, safety, or property of our users, the public, or us.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.

We do not sell your personal information.

4. How we use AI

Trips IQ uses an AI service provided by Anthropic to do two things:

• Read the booking emails and text you send us. When you forward a confirmation email or paste booking details, the text is sent to Anthropic so the flights, hotels, and other bookings in it can be turned into items on your trip. Before anything is sent, we remove full payment card numbers.
• Write travel guidance for your trip, such as directions after you land or the steps for re-entering the United States. For this, we send only what the guidance needs — like your flight, airports, and hotel — and never your confirmation numbers or your private notes.

Anthropic processes this information on our behalf under its commercial terms, which do not allow it to use your information to train its AI models. It keeps the information only for a limited time, for security and abuse monitoring, and then deletes it.

You don’t have to use these features. You can always add and edit trip items yourself without sending anything to an AI service.

5. Cookies and advertising

We use cookies and similar technologies for essential purposes (such as keeping you signed in and remembering your preferences) and to understand how the Service is used so we can improve it. Our cookie banner lets you choose which non-essential cookies to allow, and you can change your choice at any time in your browser settings.

Advertising. We may in the future use advertising services, including Google advertising products, to support the free tier of the Service. If and when we do, those services may set cookies or use identifiers to measure and serve ads, subject to your consent where required. We will update this Policy before enabling advertising, and you will be able to manage your choices through the cookie banner and, where applicable, Google’s own ad settings. Using ads to support a free product is not the same as selling your data — we do not sell your personal information.

6. Third-party information sources

The Service surfaces information from third parties (for example, government travel advisories, public-health references, flight-status data, and mapping/place data). Your use of links or content from those sources is subject to their own privacy practices, which we do not control.

7. Data retention

We keep your information for as long as your account is active, and after that only as long as we need it for legitimate business or legal purposes.

Deleting your account

You can delete your account at any time from Settings, either in the app or on the website. When you do:

• Your website subscription is canceled straight away. A subscription bought through the App Store or Google Play must be canceled there.
• Documents you uploaded and any passport details you saved are deleted immediately and will not be restored to your account. Our file storage keeps a protected copy of deleted files for up to 7 days, only so we can recover from an error on our side, and then permanently erases it.
• Your account and your trips are kept for 14 days in case you change your mind. Sign in during that time and your account is restored, with your trips intact. Your documents and passport details are not restored, because they were already deleted.
• After 14 days, everything that remains is permanently deleted.

Other retention periods

• Documents attached to a trip are deleted 60 days after the trip ends, whether or not you delete them yourself.
• Deleted or replaced files are kept in protected storage for up to 7 days, then permanently erased.
• Records of sign-ins to your account are kept for up to 12 months.
• Other activity and audit records are kept between 30 days and about 18 months, depending on what they record.
• Notifications we send you are kept for 90 days.
• Usage statistics are counts only. They contain no destinations, addresses, or trip details, are not linked to you, and are kept indefinitely.

Backup copies of our database are kept for a short period for disaster recovery and are then overwritten. Some security and audit records may be kept after an account is deleted, where we need them to protect the Service or to meet a legal obligation.

8. Security

We use reasonable technical and organizational measures to protect your information, including encryption in transit and encryption at rest for sensitive document fields. No system is perfectly secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential. For a fuller picture of how we protect your information, see our Security page.

9. Your choices and rights

You can access and update much of your information from within the Service, and you can delete content or your account. Depending on where you live, you may have rights to access, correct, delete, or port your personal information, or to object to or restrict certain processing. To make a request, contact us through the Contact page; we will respond as required by applicable law. We will not discriminate against you for exercising these rights.

10. Children’s privacy

The Service is not directed to children under the age required by our User Agreement, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

11. International users

We operate the Service from the United States, and your information may be processed there or in other countries where we or our service providers operate. Those locations may have different data-protection laws than your own. By using the Service, you consent to this processing.

12. Changes to this Policy

We may update this Policy from time to time. When we make material changes, we will update the effective date above and, where appropriate, provide notice. Your continued use of the Service after a change takes effect means you accept the updated Policy.

13. Contact us

Questions or requests about your privacy? Reach us through the Contact page.